City Centre Apartments, Stevenage

Role: Residential concierge

Location: Stevenage, Herts

Employer: Cledor

Managing agent: A great one that operates nationwide!

If you’ve been customer facing in a supermarket, casino and in a bingo hall, then you ought to make a terrific concierge. Cledor sourced and placed Kelly at one of Stevenage’s iconic buildings. First and foremost, we look for the right attitude to customer care, preferring staff where this comes naturally. If they are also local – which Kelly is – then we do our best to secure their services and get them trained up through our Academy. One of Kelly’s first jobs was to assist the transfer of the management from one managing agent to another. The continuity was invaluable. Kelly has dealt with a series of leaks, criminal damage, parking infractions, Airbnb issues – and now working closely with a proactive managing agent, all of this issues are in the past as Kelly and Cledor were empowered to make a difference to the residents.

“Kelly far surpasses any of the concierges I have ever worked with. She is thorough, responsive, informative and the residents love her. She is a great problem solver and has taken the initiative and demonstrated intuition in difficult situations. Well done Cledor!”

“I work hard everyday to make sure the building is safe, secure and a nice environment for the residents, and this means working with the managing agent every day to report any issues or defects or complaints passed on by the residents, and also to feed-back information. I help to make sure everyone has the information that they need – the building management team know everything that is happening on site, and the residents are kept informed about contractor work, new systems being implemented, etc.”