“How may I help you?” – Five words that change everything
In his recent News on the Block article, “How May I Help You?”, Cledor’s Founder and Managing Director, Nick Regnier, explains why the simplest acts of courtesy can have the most transformative impact on residential living.
Drawing on his hotel-industry background, Nick argues that exceptional service should be as natural in residential developments as it is in five-star hotels. At Cledor, that begins with five words: “How may I help you?” When spoken with warmth, eye contact and genuine intent, they create connection, trust and pride, turning buildings into communities.
The article explores how Cledor’s focus on soft-skills training, empathy and attentiveness empowers concierges to become the heartbeat of their developments – not only improving resident satisfaction but also boosting staff morale. As Nick puts it, helping people feels good, and when concierges engage sincerely, everyone benefits: happy staff, happy residents, happy managing agents.
