Merchant Square, Paddington W2

Merchant Square, Paddington W2

Cledor has provided concierge services to this build to rent block of around 80 apartments since 2007. More recently, the client has added Cledor cleaning services. Surrounded by long leasehold blocks in sought-after Merchant Square in Paddington, this build to rent scheme has been managed by only two different managing agents since it was constructed….

Converted Factory, London

Converted Factory, London

This case study is a great example of a managing agent delegating responsibility to the experts rather than trying to do it all themselves. Previous to the agent taking up management, the on-site team were demoralised, there was a worrying level of sickness absence and H&S concerns that weren’t being addressed. Residents made complaints regularly….