Privacy Policy

Your privacy is extremely important to us. This Privacy Policy explains how Cledor Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller Contact Details)

Cledor Ltd
1 Concord Business Centre
Concord Road
London W3 0TJ
Company No. 05194357

Email: info@cledor.co.uk
Telephone: +44 (0) 20 7403 5600

We are the Data Controller responsible for determining how your personal data is processed.

2. What Personal Data We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, telephone number
  • Business information: company name, job role, service requirements
  • Website usage data: pages visited, interactions, browser type, IP address
  • Cookie data: functional and analytics cookies (see Cookie section below)

We only collect the minimum data necessary to provide our services and respond to enquiries.

3. How We Use Your Personal Data (Purpose of Processing)

We process your personal data for the following purposes:

  • To respond to enquiries submitted through our website
  • To provide quotations, proposals, and service information
  • To deliver contracted services
  • To manage client relationships and communication
  • To improve our website, services, and user experience
  • To comply with legal or regulatory obligations
  • To send updates or marketing communications (only with your explicit consent)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Consent – when you submit a form or opt in to receive updates
  • Contract – when processing is necessary to provide a service you have requested
  • Legitimate interests – for business administration, website analytics, and service improvement
  • Legal obligation – where required by law or regulation

5. Data Retention (How Long We Keep Your Data)

We retain personal data only for as long as necessary for the purposes for which it was collected:

  • Enquiry form submissions: up to 12 months
  • Client records: up to 7 years after the end of the contract (for legal and accounting purposes)
  • Cookie and analytics data: typically 26 months (Google Analytics default)
  • Marketing consent data: until you withdraw consent

After these periods, data is securely deleted or anonymised.

6. Sharing Your Data

We may share your data with trusted third‑party service providers who support our operations, such as:

  • Website hosting and IT support providers
  • Email and communication platforms
  • Analytics and cookie tools

All third parties are required to comply with UK GDPR and process data securely on our behalf.

We do not transfer your data outside the UK without appropriate safeguards.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data

  • Right to access – request a copy of the data we hold.
  • Right to rectification – correct inaccurate or incomplete data.
  • Right to erasure – request deletion of your data.
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to certain types of processing.
  • Right to withdraw consent at any time.

We will respond to any valid rights request without undue delay and at the latest within one calendar month of receipt. This service is provided free of charge, though we reserve the right to charge a reasonable fee or refuse a request if it is manifestly unfounded or excessive.

To exercise any of these rights, contact us at info@cledor.co.uk.

8. Cookies and Website Tracking

Our website uses functional and third‑party cookies to:

  • Analyse website usage
  • Improve performance and user experience
  • Tailor content to user preferences

You can manage or disable cookies through your browser settings at any time.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach, and we will notify affected individuals without undue delay where legally required.

10. Credit Reference and Affordability Checks 

To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs). 

We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data. 

  • Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority, FCA Firm Reference Number: 742313 
  • TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority, FCA Firm Reference Number: 805757 

The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws. 

Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices: 

11. How to Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@cledor.co.uk
Address: 1 Concord Business Centre, Concord Road, London W3 0TJ

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.