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Experts in the residential property management sector

We are experts in the residential property management sector where our staff help you to look after the finest developments in London and the south east.

Knowing that every residential or commercial development has unique challenges, Cledor is refreshingly flexible and fit for purpose. We offer you tried-and-tested options yet remain ready to tailor our services to your unique needs.

Practical expert advice

Whether you are looking for an individual concierge or cleaner, or a unified on-site staff team for a new scheme, Cledor is here to give you practical, expert advice and provide the personnel to transform how your development is managed.

Underpinning all our personnel services is our academy training, bringing together the best of the hospitality and security sectors to block, build-to-rent and commercial property management.

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Cledor provides the following services

Staff Management & Recruitment

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Security

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Fire Wardens

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Cleaning

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Gardening

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Training Academy

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“Cledor provides me with staff at short notice and everyone gives my residents a fantastic service”

Staff management & recruitment

Cledor fully understands the challenges of the property management sector and how vital the right on-site team is to the success of each and every scheme.

We take a helicopter view of your sites – brand new or fully established – and our fresh pair of eyes can help to restructure, reorganise, and breathe some new life into the team that interacts with your occupiers every day. We source, place, train and manage estate and building managers, porters, concierges, SIA licensed security, caretakers, cleaners and gardeners.

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01

Holistic management

Option 1 is the most comprehensive. Cledor sources and places specific team members for your site. We welcome joint interviewing and that will ensure you find exactly what you need. And we manage every aspect of their role on your/your client’s behalf. Cledor is the employer, the manager, the trainer, the appraiser, the payroll administrator… We deal with all HR matters, roster planning/scheduling of shifts, arranging holiday and sickness cover with continuity of site-specific knowledge.

  • We source
  • We place
  • We employ
  • We manage
  • We train

02

Permanent placement

Option 2 enjoys all the benefits of our first-class sourcing services, including rigorous selection and interviewing. So we find the ideal member of the team for you and we hand them over to your care and employment, including the management of their payroll. If you’re the managing agent, your client may ask your firm to be the employer or the client may wish to be the employer. Speak to us about your options here and tax implications for the service charge payers.

  • We source
  • We place
  • We employ*
  • You pay

* Managing agent or freeholder/landlord/RMC/RTM employs. There are tax implications depending on which you choose. Read more here.

03

Temporary placement

Option 3 takes advantage of our sourcing service, selecting the ideal member of staff for your site, for however short a period of time. Cledor is proud of how it readies our temp staff to work with your existing team, seamlessly fitting in as quickly as possible. Skills are matched to suit your needs. You may need a highly organised concierge for a busy front desk, welcoming residents, visitors, contractors and couriers – and managing keys, fobs, packages and more. We are familiar with the latest portals that on-site staff use and have trained our staff to be familiar with these software packages.

If the time comes to switch our temp to become a permanent member of staff, we will make the transition as smooth as possible.

  • Our staff
  • We train
  • We place
  • We manage
  • We pay

04

Tailored management

Option 4 puts you or your client in charge as the employer and you deal with the payroll. Essentially we do everything else allowing you to focus on running your property.

In common with option 1, Cledor sources, places, manages, trains, and deals with all HR issues.

  • We source
  • We place
  • We manage
  • We train
  • You employ*
  • You pay

* Managing agent or freeholder/landlord/RMC/RTM employs. There are tax implications depending on which you choose. Read more here.

Security personnel

Security personnel for residential and mixed-use schemes

Cledor supplies security guarding and hybrid concierge-security for managing agents and their clients needing top-tier security expertise with a concierge mindset. Through this service Cledor can help managing agents and their clients to manage and eliminate intruders and anti-social behaviour.

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Cledor sources, employs and deploys uniquely trained, SIA-licenced security officers that double up as concierges. Primarily for high-end residential and mixed-use schemes, Cledor supports managing agents, BTR operators, RMCs, RTMs, developers and freeholders.

Key services:

  • Static guarding, monitoring CCTV, on-foot patrols and drive-by patrols
  • SIA-licenced hybrid security/concierge personnel providing front-desk greeting, parcels and bookings services
  • Pre-construction security and building site protection
  • Event security, such as community get-togethers
  • Contractor management, issuing permits to work
  • Parking management and vehicle monitoring including use of ANPR and liaison with enforcement companies
  • Free site staff evaluations, demonstrating our helicopter view of your managed estates
  • Permanent, temp and contract placements, with tailored options
  • Officers trained through Cledor Training Academy, with a strong emphasis on building and site safety and security.

Our Approach

Our approach is people first: to engage, build rapport, and act decisively when necessary and help make your development a safer place in which to live, visit and work. Our common goal is to ensure residents feel safe and are safe.

Benefits of using Cledor:

  • SIA licenced and security screened personnel to BS7858 standard
  • Founder of Cledor from hotel security background, protecting the world’s leaders
  • A collaborative approach with the local fire service and police, especially for high profile sites
  • Free site assessments and free-of-charge shadowing before first shifts
  • For each managing agent, we agree a bespoke pricing framework
  • London and the South East covered, and wider afield too
  • Close management of staff, including supervisor random spot-checks and location monitoring
  • Staff are H&S and security trained, with continuous e-learning
  • Cost-effective security provision especially when service charge budgets are stretched
  • 24/7, unwavering support from an ISO 9001 compliant company
  • Perpetual building of trust amongst communities, applying extensive knowledge to enhance security further.
  • Our staff are paid fairly and transparently, reflecting our commitment to quality
  • Continuous communication with assigned property managers and other site-based staff
  • Double 2024 award-winning staffing provider
  • Exceptional soft skills built in – nothing is too much trouble. Guarding is a highly visual deterrent but also an opportunity to engage with residents
  • Always prepared for the worse-case scenarios: the 1%

Fire wardens

Cledor works with UK-based developers and managing agents to provide fully trained fire wardens for vulnerable blocks of flats.

No-one wants fire patrols in place any longer than necessary. But during the time that they are necessary, they must be fit for purpose because the worst can and does happen.

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In late 2020, the National Fire Chiefs’ Council updated their Simultaneous Evacuation Guidance. Rather than decanting thousands of residents into alternative housing, interim solutions were sought so residents could remain at home, safely, despite their block’s fire protection deficiencies.

That’s where waking watch and fire wardens come in. The simple aim of such patrols of the common parts and exterior building perimeters is to support an evacuation strategy — i.e. help to get everyone out in the event of a fire.

Not every waking watch is the same… It is essential that fire warden patrols are effective and that means the right training regime. Cledor trains fire wardens from scratch, starting with fire awareness e-learning/assessment and ending with practical on the job training.

Fire wardens from Cledor means…

  • Highly trained personnel provided with as little as 12 hours’ notice
  • Security screened personnel to BS7858 standard
  • Real life experience of evacuating residents during a serious fire
  • Cost-effective provision when service charge budgets are depleted
  • Intimate knowledge of your vulnerable developments
  • 24/7 coverage and short notice provision of waking watch
  • Proficient use of long-range radios, loud hailers and air horns
  • A collaborative approach with the local fire service, especially for high profile sites
  • Ongoing, proactive liaison with your H&S risk assessor
  • Unwavering support from an ISO 9001 compliant company

Cleaning

Cledor provides a full range of cleaning and caretaker services for internal common parts and external areas of your site.

For common parts cleaning and external hard surfaces sweeping and litter-picking, we can engage temporary cleaners for a set period of time or to cover another cleaner’s absence – or indeed to provide competitively priced contract cleaners on an ongoing basis. If you wish us to source a cleaner and you employ them, ask us for some permanent placement options.

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Our cleaners wear Cledor smart uniforms, clearly displaying logo and company name. They have pride in their appearance – you should always be able to spot a Cledor cleaner on site. They carry an ID badge at all times and will present their ID to a resident when requested.

Cledor cleaners use energy efficient equipment and sustainable cleaning materials. Whilst their use is minimised, our cleaners are fully trained to use and recognise substances hazardous to health.

Our full list of cleaning and caretaking services

  • Common parts cleaning
  • Deep clean carpet cleaning
  • Apartment end of tenancy cleaning
  • Interior hard flooring cleaning/polishing
  • Exterior jet washing of stone and wood surfaces
  • Office cleaning, incl. computer/telephone sanitising
  • Graffiti removal
  • Window cleaning (low level)
  • Bulky item removal and disposal

Gardening

Cledor’s talented gardeners are available on a contract basis, usually year-long, renewable contracts.

Our horticultural specialists use the latest gardening tools to ensure an excellent finish when maintaining lawns, flower beds, planters and other gardening displays.

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We specialise in gardening clearance, including trimming bushes, removing ivy, weeding, and generally cutting back whatever has been left to overgrow. Once the standards have been set, we are there to maintain them and ensure overgrowing doesn’t return.

Cledor provides specialist lawn treatments, tree surgery, internal plant care, and lobby flower displays. If your client wishes us to source a gardening operative and present them for permanent placement, please speak to us about your options.

For any gardening or landscaping requirements on your sites, please call us to discuss.

Gardening services from Cledor include:

  • Clearance and maintenance of overgrown areas
  • Specialist lawn treatments
  • Tree surgery
  • Internal plant care and displays
  • Trimming bushes and removing ivy
  • Regular weeding and general upkeep of plant life

Training academy

Cledor’s training academy was the first of its kind in the property management industry.

Conceived to ensure that the staff we provide to our property clients are the very best they can be, our academy is open to all on-site staff, based at any property in London and the south east. We’ve adapted following the pandemic and now we offer e-learning training courses to our clients and for our own employees.

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The three levels of academy training:

  • Entry level
  • Intermediate
  • Excellence

Our founder’s background of high end hotels and general and close-protection security personnel brings to our training sessions unique experiences and fascinating stories. Role play sessions based on real life scenarios maintain focus and put the theoretical learning into practice.

Cledor brings lessons learned from the hospitality and security personnel industries into the residential and commercial property management sectors. Premium residential developments require the most polite and attentive members of on-site staff but those concierges and porters with the appropriate security training will help to prevent crime and protect the residents within.

Cledor’s training academy tackles these topics

  • Health & safety: identifying and recognising hazards and risks across a number of H&S areas, especially fire.
  • Building regulations: ensure your site teams are up-to-date on the latest building regulations and are empowered to adapt routines and site guidelines as necessary.
  • First aid: what constitutes first aid in the workplace, what should/shouldn’t be in the first aid box, who should administer first aid, dealing with a death on the premises.
  • CCTV: practical use of, and data protection implications.
  • Bomb threats: practical advice to keep occupants safe and assist the security services.
  • Access control: visitor protocols including data protection implications, parking control, key handling procedures.
  • Packages: management of courier delivered packages and other goods for occupiers.
  • Contractors: defining contractors, checking their credentials and permission to enter the site, differences between contractors for common areas and contractors for individual units, recognising major works that may require a licence to alter.
  • Emergency procedures: callouts outside of normal working hours, knowing who to call, recording and reporting emergencies.
  • Conflict management: understanding why conflicts arise, techniques to manage them and dealing with bullying and harassment.
  • Civil and criminal law: understanding the difference between them, reporting crime, dealing with trespassers, use of force, preserving evidence and more.
  • Communication: correct telephone manner (first impressions), out of hours communications, dealing with irate customers, reporting incidents to the emergency services, practical advice for emails and other written communication methods, mobile phone/social media policies.
  • Complaint handling: defining a complaint, obtaining the facts, liaising with the property manager/client, correcting a mistake, learning from every complaint.
  • Customer service: what good customer service looks like, understanding who is the customer, establishing the customer’s needs, putting yourself in the customer’s position, examples of bad customer service, multitasking/prioritising customers’ needs.
  • Going the extra mile: importance of first-class appearance, greeting occupants and visitors, being attentive toward the property manager’s needs, escorting contractors, being proactive, actively using the software systems provided.

E-learning training courses

It’s vital that on-site staff are properly trained to do their jobs safely and helpfully. That’s why we provide e-learning courses for residential concierges, cleaners, caretakers, gardeners, maintenance staff, estate managers and security personnel that they can do in their own time, complete with an assessment at the end to test their knowledge.

 E-learning training courses include:  

  • Building Safety Act 2022
  • Fire safety awareness
  • Lone working
  • Manual handling
  • Working at height
  • First aid 
  • Defibrillator training
  • Noise awareness
  • Asbestos awareness
  • Basic risk assessments
  • Legionella awareness
  • Display Screen Equipment
  • And more!

Get in touch for more details about how the Cledor Training Academy can ensure your staff are confident of fulfilling their roles safely and effectively.

View Case Studies

  • Berkeley Homes Scheme, North West London

    Roles
    • Concierges
    • Estate Operatives
    • Security Personnel
    View case study

  • Elie Saab Residences, Kensington

    Roles
    • Concierges
    View case study

  • Palace Wharf Apartments, West London

    Roles
    • Concierges
    View case study

  • Estate Manager Placement, St John’s Wood

    Roles
    • Concierges
    • Estate Manager
    View case study
View all case studies

Find your key people with Cledor

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