Concierges

Award Winning service

The welcoming face of every successful development

Cledor provides professional, highly trained concierges for apartment blocks and mixed-use developments across the UK.

Our team members are more than receptionists – they’re the friendly, reliable front-of-house professionals who keep buildings running smoothly and residents feeling genuinely cared for. Whether greeting guests, coordinating deliveries or liaising with property managers, Cledor concierges combine hotel-standard service with a deep understanding of residential living.

Our concierge services include:

  • Front-of-house management for residential and mixed-use buildings
  • Resident and visitor assistance with warmth and professionalism
  • Parcel, key and contractor management
  • Close liaison with property managers and maintenance teams
  • CCTV and access control monitoring
  • Daily reporting and incident logging through site software
  • Local knowledge and community support

At Cledor, we train every concierge to five-star standards through our in-house Training Academy.

Courses cover customer service, building safety awareness and emergency procedures, ensuring concierges understand the latest regulations, including the Building Safety Act 2022 and Fire Safety (England) Regulations 2022.

They’re supported continuously by experienced managers who promote accountability, confidence and care.

Cledor Training Academy

  • Five-star service training
  • Comprehensive CPD-approved e-learning
  • Building safety awareness
  • Communication and conflict-resolution workshops
  • Site-based training tailored to your development
  • Continuous performance monitoring
Case Study Highlight

Case Study: Elie Saab Residences, Kensington


In the prestigious Elie Saab residential development in Kensington, Cledor deployed highly polished, hospitality-trained concierge personnel to deliver elevated service and resident care. From managing guest arrivals and security liaison, to handling deliveries and coordinating contractors, our team ensured seamless operations, elevated first impressions and superior resident satisfaction in one of London’s most discerning addresses.

Read the full case study
Cledor case study interior bayswater road

What our clients say

“Cledor’s service consistently exceeds expectations. Their team is proactive, responsive and professional. Amanpreet, one of our preferred operatives, combines concierge skill with security awareness – handling residents and incidents alike with calm, reliability and diligence. His work keeps Beaufort Park running smoothly and residents feeling safe.”

— Anwar Hussain, Customer Service Manager, Beaufort Park

From our blog

Why Block Managers Choose Cledor

  • Dedicated, DBS-checked and uniformed concierges
  • Seamless communication with managing agents
  • Proactive resident engagement and issue resolution
  • Compliance-ready reporting for safety and maintenance
  • Friendly professionals who make residents feel at home

Frequently asked questions about our concierge services

Cledor concierges are front-of-house professionals for apartment blocks and mixed-use developments. They greet residents and visitors, manage parcels and keys, liaise with property managers and contractors, monitor access systems/CCTV where required, log incidents and maintenance issues, and support community wellbeing with hotel-standard service. Our concierges operate to detailed Standard Operating Procedures (SOPs) created in liaison with the property manager or client, ensuring consistency, accountability and clear site standards.

Yes. We deliver short-notice relief and planned cover. Our team completes a site induction (access, parcel protocol, contractor rules, emergency procedures) and adopts your portals and other online tools (e.g. Dwellant, Fixflo) so handovers are smooth and service remains consistent.

Three routes:

  • Temporary/relief: Flexible cover for gaps.
    (Where applicable, we’ll advise on TUPE when transitioning existing teams.)
  • Client-employed: We recruit/onboard your full-time concierge and provide training and cover support.
  • Cledor-contracted: Concierge remains employed by Cledor; we manage HR, payroll, supervision and cover.

Our Training Academy blends on-site coaching with e-learning modules (micro-lessons residents won’t notice). Staff learn customer service, conflict de-escalation, building safety awareness and emergency procedures while maintaining rota coverage. Progress is tracked and reported to managing agents.

A pure concierge role typically does not require SIA licensing. If the post includes licensable security tasks, we supply SIA-licensed concierge/security personnel. Many developments choose a hybrid model for added reassurance and efficient front-of-house security.

Concierges aren’t the dutyholder, but they’re the eyes and ears on site: logging hazards, supporting information flow (the “golden thread”), aiding wayfinding for the Responsible/Accountable Person, documenting basic checks (e.g. lobby conditions, fire door faults), and assisting with evacuation information – all aligned with your fire risk assessment and site procedures.

Right-to-work verification, DBS checks, references, uniform standards, GDPR/data-protection training and site-specific inductions. For Cledor-contracted staff, we manage HR, payroll, holiday/sickness, and carry appropriate EL/PL insurance; documentation is available for your records.

Clear KPIs/SLAs (response times, parcel/contractor logs, resident feedback), daily shift reports, manager audits and supervision visits. We share concise performance dashboards with block managers/property managers and implement action plans where needed.

Day/evening shifts, night concierges, weekend rotas, 24/7 teams and hybrid concierge/security roles. We can scale staffing for peak hours, move-ins, or major works and integrate with caretaking/cleaning for a seamless front-of-house operation.

Before starting on site, we carry out a free-of-charge mobilisation visit to understand the building’s layout, resident demographics, parcel and contractor protocols and any specific front-of-house requirements. We often include free shadowing time, allowing a new concierge to work alongside the outgoing team or an experienced Cledor supervisor. This ensures they hit the ground running on their first full day.

Pricing reflects coverage hours, duties (concierge vs. hybrid), skill mix and location. We offer transparent day-rate or monthly options – simply call us or complete our enquiry form for a tailored quotation.

Whether you manage a boutique block or a large mixed-use scheme, our concierge team can make a lasting difference.

Call us today or fill in our enquiry form – we’d love to discuss your development and how we can help.

Let’s talk