E-Learning

Award Winning service

Building confidence. Strengthening competence.

Cledor’s Training Academy delivers a suite of e-learning courses designed for on-site staff in residential and mixed-use developments – including concierges, cleaners, caretakers, security officers and fire wardens.

Our goal is to build competence, confidence and compliance, helping property managers meet their duties under the various building and fire safety legislation. Training can be completed anywhere, anytime, and each module blends real-world relevance with practical assessment, ensuring learners can apply new knowledge immediately on site.

Our courses

Cledor’s Training Academy offers nearly 90 e-learning courses, covering every aspect of building and fire safety, workplace wellbeing and staff competence.

Courses include modules on lone working, working at height, noise awareness, legionella control, first aid, defibrillator & CPR awareness, COSHH, asbestos awareness, mental health, dementia and learning disability, handling violence and aggression, terrorism awareness, managing stress at work, site security, personal protective equipment (PPE) – and much, much more.

All courses are CPD-accredited.

Our most popular sector-specific courses include

  • Fire warden / waking watch training – RoSPA-approved
  • Building safety awareness for on-site staff
  • Health & safety essentials for residential development
  • Manual handling and working at height
  • Customer service and resident engagement
  • Conflict resolution and de-escalation
  • Safeguarding and vulnerable resident awareness

Our approach

Each course is designed specifically for concierges, caretakers, cleaners, security officers and property-management professionals, blending interactive learning with real-world application.

RoSPA & CPD accreditation

Cledor’s fire Warden e-learning course has been formally appraised by RoSPA (The Royal Society for the Prevention of Accidents) against their stringent standards for content, compliance and learning outcomes.

The course carries the RoSPA Qualifications “stamp of assurance” and independent CPD certification recognised in more than 100 countries – providing reassurance that the training meets international quality benchmarks.

Why choose Cledor’s Training Academy

  • Designed specifically for residential and mixed-use developments
  • Compatible with BSR competence frameworks under the Building Safety Act
  • Accessible 24/7 – ideal for staff on rotation or covering multiple sites
  • Supported by in-person top-up sessions and practical shadowing
  • Instant certificates for compliance audits and record keeping
  • Continuous updates reflecting current legislation and guidance
  • Discounts available for managing agents with multiple learners

Supporting property managers and leaseholders

Our training is designed not just for on-site members of staff, but for property managers, and RMC and RTM directors who depend on them.

By ensuring every concierge, caretaker, cleaner, fire warden and security officer understands their building safety responsibilities, Cledor helps reduce risk, enhance service quality and foster safer, better-informed communities.

Queensmead
Case Study Highlight

Case Study: Queensmead, London NW8


Queensmead, one of the most prominent residential developments in St John’s Wood, comprises several buildings with landscaped grounds, concierge services and 24/7 front-desk coverage.

In 2025, the RMC together with KFH, appointed Cledor to deliver structured e-learning for the on-site team, ensuring that all staff were trained to recognised safety and service standards.

Read the full case study

From our blog

Downloads

For full details, download our latest brochure:

Cledor e learning brochure download updated 2025

E-Learning for
On-Site Staff

Download brochure

Frequently asked questions about our On-Site Staff E-Learning

Cledor’s e-learning platform is designed for on-site staff working in residential, commercial and mixed-use developments – including concierges, caretakers, cleaners, estate managers, security officers, and fire wardens – as well as block managers seeking to strengthen their own understand of health and safety legislation including the Building Safety Act 2022.

Our Training Academy hosts nearly 90 accredited e-learning courses covering topics from fire safety and first aid to mental health, lone working, COSHH, PPE and terrorism awareness. Courses are regularly updated to reflect new legislation, including the Fire Safety (England) Regulations 2022.

Yes. All courses are CPD-accredited helping employers demonstrate staff competence and due diligence. Cledor’s fire warden / waking watch e-learning course is also RoSPA-approved, meeting international quality benchmarks.

Absolutely. Because the courses are modular and self-paced, they can be completed in short sessions without disrupting site duties. This flexibility makes it ideal for busy concierge, caretaking or security teams working shift patterns.

Each learner has an individual dashboard where progress is automatically tracked. Completion reports and certificates can be downloaded by the employer or managing agent, providing evidence for compliance audits and insurance reviews.

Most e-learning modules take 20–40 minutes, with automatic bookmarking so learners can pause and return at any time. Certificates are issued instantly upon successful completion of the end-of-course assessment.

Yes. Cledor offers optional in-person top-up sessions, face-to-face conflict management training, and shadowing programmes, helping staff apply their new knowledge on site – for example, conducting emergency lighting tests or fire door checks. These sessions complement the e-learning modules and are coordinated through the Cledor Training Academy.

Yes. We offer group enrolment and bulk licensing options for managing agents, developers and RMCs. This allows easy onboarding, centralised progress tracking and discounted rates for teams or portfolios.

Yes. Our e-learning content aligns with the Building Safety Act’s competence framework, ensuring that on-site staff understand their legal duties, reporting responsibilities, and their role within the Principal Accountable Person’s safety management system.

Cledor also provides training on developing Resident Engagement Strategies – and can produce tailored strategies in-house, maximising the contribution of your on-site team to effective building safety management.

Simply contact Cledor to arrange access to the e-learning portal. We’ll set up accounts, provide administrator access (for managers) and issue login details. Training can begin immediately, with certificates ready for your compliance file.

Looking to raise standards across your developments?

Contact Cledor’s Training Academy to arrange access to our e-learning portal or to discuss bespoke training programmes for your on-site staff. Call us today or complete our enquiry form to discuss a tailored solution for your development.

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