High End New Build Residential and Retail, West Hampstead
Role: Concierge, security/front desk, caretaking and cleaning cover
Location: West Hampstead, London
Property: Apartments with retail
Employer: Client and Cledor
Client: Premium House Builder
At this new and prestigious site in West Hampstead, Cledor’s own staff work hand in hand with the developer’s on-site team. We provide concierge, cleaning cover and caretaker cover too. Expectations are high and the staff deliver. It helps that the Dwellant software is available to the client and on-site staff. Using the same system helps enormously for all stakeholders to communicate day to day matters and when there is a crisis.
A serious fire which started on one of the balconies meant certain residents were evacuated but desperate to get to their flat to pick up essential belongings. The client’s own team and Cledor combined to ensure all owners and residents were aware of the situation and where safe to do so, our concierge escorted residents to their flats in preparation for being given alternative accommodation. At a time of crisis, the perfect blend of proptech and personnel made the residents’ lives that little bit easier.